Comments on: What I learned from Chic-Fil-A

By: Brigitte

Brigitte — Tue, 23 Feb 2010 19:29:15 +0000

Hello everyone, I just received the following email today so I thought I’d share it since this has to do with this subject.

“Hi,just had to add a extra note for you,I recieved the bag from my sister in New York-I live in UK,and just had to say my wife loved the little touches you did with the chocolate,and note!!!…..exc service…many many thanks.
have a real good day.”

From Martin in UK

I think I’ll get 5 stars on this one don’t you?

By: Susan

Susan — Sun, 07 Feb 2010 09:01:38 +0000

Well I put all I sell in a plastic bag that saids “thank you” on it…
And some I put something extra…like with kids books I may put coloring book…or cheap toy or for adults…a pocket calendar I get cheap….
NEVER EVER a dryer sheet…I sneeze too much when I get such…esp with baby clothes…
ANd not sure on the candy…they could be diabetic…

By: steff

steff — Wed, 20 Jan 2010 22:27:18 +0000

oooooh, I like the idea of the lapel pin for overseas. I think just getting anything from another country is neat and different. I’ll have to think about what I could send from PA that doesn’t weigh anything or cost me anything!

By: Brigitte

Brigitte — Wed, 20 Jan 2010 02:34:21 +0000

Nice touch Deena.

By: Deena O'Daniel

Deena O'Daniel — Wed, 20 Jan 2010 02:13:36 +0000

Excellent post, Brigitte! I also include a hand written thank you note, use colored tissue paper and nice gift boxes with my jewelry…and I like the idea of including a mint – I’d be concerned about the summer heat – it might melt before it left Texas…I also include a Texas lapel pin with all overseas shipments.

By: Brigitte

Brigitte — Wed, 20 Jan 2010 02:09:51 +0000

Very true. I used to put fabric sheets inside purses thinking how lovely it would be to have a nice scent. However not everyone agrees. Some have allergies and also, it implies that the item might have an odor problem.

The mints are packaged. Keep in mind, the “thank you” mint is a nice “gesture.” Whether they eat it or not is irrelevant. But the variety of people we sell to, you’ll always find a mix of responses. The key is to go the extra mile when possible. Your feedback depends on it!

By: Fran

Fran — Wed, 20 Jan 2010 01:25:52 +0000

I do not like to receive a package with any odor, including fabric softener sheets, which some people put in their packages. I think you would want to make sure the mint has no smell, and that the item is not one that would absorb odors.

By: Shell Russell

Shell Russell — Wed, 20 Jan 2010 00:32:35 +0000

I treat my customers like I want to be treated. I sell collectibles, hand made items, and I’ll sell anything I can get my hands on that will sell right now.
I use a personally written note card as an invoice, and my customers love it!

By: Nancy

Nancy — Tue, 19 Jan 2010 23:30:15 +0000

I agree that great customer service is extremely important. I’m not so sure about the candy idea. I for one would not eat a piece of candy sent by a stranger

I prefer to wrap in nice tissue & insert a “thank you” business card. I also started leaving positive feedback as soon as I ship the item rather than waiting for the buyer to leave it first. I actually noticed a huge increase in my star numbers since I started doing this.

By: Brigitte

Brigitte — Tue, 19 Jan 2010 22:47:26 +0000

Great! You’re right on track Lois.